Meeting Psychology


Hazel Carter-Showell – founding director of CarterCorson, Business Psychology consultancy. Hazel is a Business psychologist & body language expert. With the new year ahead we wanted our readers to get a head start in getting the most out of meetings for 2014. So we asked Hazel for her top 6 tips which were recently shared in a recent global report conducted by Crowne Plaza Hotels and Resorts.


1. Invest time at the start of a business relationship

Put greater importance on face-to-face meetings at the start of a business relationship – the more time you spend in a colleague’s company the quicker you can build a strong andconfident relationship based on trust.


2. Connect before you meet

Nearly half (47%) of business men and women build trust before meeting via social channels. Use social media to research a business partner before meeting – you may have a mutual connection or share a business relationship with another colleague, which will help you establish a rapport when you meet. Also be sure to look into how your business partner uses social media culturally and if Facebook would be better than LinkedIn, or perhaps even Weibo if it is a contact in China.


3. Meet in the morning

All countries agreed the morning was the optimum time to meet in order to have a successful meeting, ideally either on a Monday or Tuesday. People usually have more energy in the late morning as body temperature starts to rise just before we wake and continues to rise through the morning as concentration and alertness gradually improve. So aim to meet late morning if possible. Also, a meeting will be most productive if there is time afterwards to act on the actions agreed.


4. Know the signs

Look out for signals of discomfort with what’s been said. These tend to be ‘freeze, flight or fight’ response – such as reduction inmovements, leaning away or jaw-clenching. To calm ourselves,we need to generate serotonin through biting lips, clasping, fingers, rubbing head or neck – these are pacifiers, our adult equivalent of sucking our thumb.


5. Be smart with your mobile phone

Mobile phones and laptops are common accessories atmeetings, but be careful of how and when they’re used – just over two thirds of people said colleagues checking their phones were a big nuisance in meetings.


6. Location, location…

Choose meeting locations wisely. People may perceive yourchoice of venue as being reflective of the importance you placeon the relationship. Two of the most frequently given factors for success in a business meeting were comfortable chairs (53%) temperature (59%). To be comfortable is to be free from distractions – and then we are able to focus on the task at handand engage properly with the people around us.



For further information please Carter Corsen


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